Which item is last in the sequence to contact if you cannot complete a delivery?

Which item is last in the sequence to contact if you cannot complete a delivery?

• A. Dispatch
• B. The customer
• C. Driver support
• D. SDS

Answer: (A)

When you can’t complete a delivery, you want to resolve the issue with the least disruption to the customer and the route. First, reach out to the customer to explain what happened, confirm any options for redelivery, and set expectations. If you can’t reach them or a quick resolution isn’t possible, get help through Driver Support to troubleshoot any app or process problems and to get guidance on the next steps. Only after those steps are attempted should you involve Dispatch, who handles updating the system, reassigning the package, or scheduling a new delivery window. The Safety Data Sheet isn’t part of this delivery escalation, so it isn’t involved in the sequence. That’s why Dispatch is the last contact in this process.

When you can’t complete a delivery, you want to resolve the issue with the least disruption to the customer and the route. First, reach out to the customer to explain what happened, confirm any options for redelivery, and set expectations. If you can’t reach them or a quick resolution isn’t possible, get help through Driver Support to troubleshoot any app or process problems and to get guidance on the next steps. Only after those steps are attempted should you involve Dispatch, who handles updating the system, reassigning the package, or scheduling a new delivery window. The Safety Data Sheet isn’t part of this delivery escalation, so it isn’t involved in the sequence. That’s why Dispatch is the last contact in this process.