In the three C's for troubleshooting flooding, what is the correct contact order?

In the three C's for troubleshooting flooding, what is the correct contact order?

• A. Call the customer, then call driver support SDS, and then call dispatch
• B. Call dispatch, then call the customer, and then SDS
• C. Call the customer, then dispatch, then SDS
• D. Call SDS, then the customer, then dispatch

Answer: (A)

The best approach starts with the customer to quickly understand the situation from the source, confirm what they’re experiencing, and set expectations for how the issue will be handled. Once you’ve gathered those facts and can describe the situation clearly, you bring in driver support for SDS to log the incident and provide official guidance on next steps and safety considerations. With accurate information in hand and proper guidance from support, you then loop in dispatch to adjust routes, update other teams, and coordinate any changes to deliveries. Jumping straight to dispatch or support first can spread partial or unclear information and slow down a coordinated response, whereas this sequence ensures the customer is heard, the right channels are informed with accurate details, and actions are aligned across the team.

The best approach starts with the customer to quickly understand the situation from the source, confirm what they’re experiencing, and set expectations for how the issue will be handled. Once you’ve gathered those facts and can describe the situation clearly, you bring in driver support for SDS to log the incident and provide official guidance on next steps and safety considerations. With accurate information in hand and proper guidance from support, you then loop in dispatch to adjust routes, update other teams, and coordinate any changes to deliveries. Jumping straight to dispatch or support first can spread partial or unclear information and slow down a coordinated response, whereas this sequence ensures the customer is heard, the right channels are informed with accurate details, and actions are aligned across the team.