What should you do if you don't have an access code?

What should you do if you don't have an access code?

• A. Secure your vehicle at each and every stop
• B. Call driver support
• C. Ask the customer for access
• D. Leave the area

Answer: (A)

When you don’t have an access code, you can’t safely complete entry to that location, so the priority becomes protecting yourself and your cargo. Securing your vehicle at each stop means locking up, keeping valuables out of sight, and staying with or near your vehicle until you know your next step. This reduces the risk of theft or damage and keeps you compliant with procedures that emphasize safety when access isn’t granted. Asking the customer for access isn’t appropriate without authorization, and leaving the area creates safety and accountability issues. If available, follow driver support guidance for the next steps after you’ve secured the vehicle, but the immediate action should be to secure the vehicle and move on with your route.

When you don’t have an access code, you can’t safely complete entry to that location, so the priority becomes protecting yourself and your cargo. Securing your vehicle at each stop means locking up, keeping valuables out of sight, and staying with or near your vehicle until you know your next step. This reduces the risk of theft or damage and keeps you compliant with procedures that emphasize safety when access isn’t granted. Asking the customer for access isn’t appropriate without authorization, and leaving the area creates safety and accountability issues. If available, follow driver support guidance for the next steps after you’ve secured the vehicle, but the immediate action should be to secure the vehicle and move on with your route.