Which action is NOT recommended when a dog approaches during delivery?

Which action is NOT recommended when a dog approaches during delivery?

• A. Enter the home to hand over the package
• B. Move to a safe location while keeping the dog in sight
• C. Use packages as a barrier between you and the dog
• D. Call the customer to arrange an alternative delivery

Answer: (A)

When a dog approaches during a delivery, your priority is personal safety, so you should not enter the customer’s home to hand over the package. Going inside puts you in the dog’s space where unpredictable behavior can lead to a bite or aggressive reaction and makes it hard to retreat quickly. The safer approach is to step back to a place where you can still see the dog and the door, giving you space to assess and respond calmly. Using the package as a barrier can help create distance if needed, and if the dog remains reactive or you can’t deliver safely, you should call the customer to arrange an alternative delivery or a time when the dog is secured. The goal is to stay outside the home, maintain distance, and handle the situation without entering the dog’s territory.

When a dog approaches during a delivery, your priority is personal safety, so you should not enter the customer’s home to hand over the package. Going inside puts you in the dog’s space where unpredictable behavior can lead to a bite or aggressive reaction and makes it hard to retreat quickly. The safer approach is to step back to a place where you can still see the dog and the door, giving you space to assess and respond calmly. Using the package as a barrier can help create distance if needed, and if the dog remains reactive or you can’t deliver safely, you should call the customer to arrange an alternative delivery or a time when the dog is secured. The goal is to stay outside the home, maintain distance, and handle the situation without entering the dog’s territory.