Which description best defines a tier 1 infraction?

Which description best defines a tier 1 infraction?

• A. A high-severity violation requiring immediate termination
• B. A low-severity issue resolved with coaching
• C. An annual performance review item
• D. A customer complaint

Answer: (B)

Tier 1 infraction is a low-severity issue addressed through coaching and guidance rather than formal discipline. This level focuses on quick correction and learning to prevent recurrence, without immediate penalties or termination. A minor slip or small policy lapse would be handled with coaching so the driver understands expectations and can improve. The other descriptions don’t fit this idea: a high-severity violation that requires termination is far beyond tier 1 and would trigger stronger action; an annual performance review item is part of regular evaluation, not an infraction; and a customer complaint, while important, isn’t itself defining the level of disciplinary severity and can prompt further review rather than being the tier's description.

Tier 1 infraction is a low-severity issue addressed through coaching and guidance rather than formal discipline. This level focuses on quick correction and learning to prevent recurrence, without immediate penalties or termination. A minor slip or small policy lapse would be handled with coaching so the driver understands expectations and can improve.

The other descriptions don’t fit this idea: a high-severity violation that requires termination is far beyond tier 1 and would trigger stronger action; an annual performance review item is part of regular evaluation, not an infraction; and a customer complaint, while important, isn’t itself defining the level of disciplinary severity and can prompt further review rather than being the tier's description.