Which item is not part of the SMILE sequence?

Which item is not part of the SMILE sequence?

• A. Check fuel level
• B. Safeway approach
• C. Match the address
• D. Identify a safe location

Answer: (A)

SMILE is a sequence of actions you perform at the delivery stop to keep the interaction safe and accurate. Safeway approach fits as the first step because it describes approaching the delivery location in a careful, safe manner. Match the address fits as the next step, since confirming you’re at the correct address ensures you’re delivering to the right customer. Identify a safe location fits as well, since choosing a safe place to place the package or interact with the customer is a key on-site consideration. Check fuel level, while important for overall vehicle readiness, is a pre-trip or maintenance task done before or outside the on-site SMILE sequence. It isn’t part of the steps you perform at the delivery location, which is why it’s not included in SMILE.

SMILE is a sequence of actions you perform at the delivery stop to keep the interaction safe and accurate. Safeway approach fits as the first step because it describes approaching the delivery location in a careful, safe manner. Match the address fits as the next step, since confirming you’re at the correct address ensures you’re delivering to the right customer. Identify a safe location fits as well, since choosing a safe place to place the package or interact with the customer is a key on-site consideration.

Check fuel level, while important for overall vehicle readiness, is a pre-trip or maintenance task done before or outside the on-site SMILE sequence. It isn’t part of the steps you perform at the delivery location, which is why it’s not included in SMILE.