Which term describes errors in work that should be corrected through process improvements?

Which term describes errors in work that should be corrected through process improvements?

• A. Coachable behavior incidents
• B. Violations
• C. Defects
• D. Rewards

Answer: (C)

Defects are errors in work or outputs that indicate a deviation from required standards. They should be addressed by improving the process that produced them, so the issue doesn’t recur. This shifts focus from blaming individuals to strengthening procedures, training, or checks. In this context, when you spot an error, the corrective action is to fix the process to prevent future defects. The other terms describe things unrelated to work quality: coachable behavior incidents involve how a person behaves, violations are rule infractions, and rewards are incentives. Therefore, defects best describe errors in work needing process improvement.

Defects are errors in work or outputs that indicate a deviation from required standards. They should be addressed by improving the process that produced them, so the issue doesn’t recur. This shifts focus from blaming individuals to strengthening procedures, training, or checks. In this context, when you spot an error, the corrective action is to fix the process to prevent future defects. The other terms describe things unrelated to work quality: coachable behavior incidents involve how a person behaves, violations are rule infractions, and rewards are incentives. Therefore, defects best describe errors in work needing process improvement.